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Free Stuff
Free Power Point Presentations
There are several presentations in Slide Share (in English and Spanish).
See for example: “Organizational Change and Improvement. Business Transformation Practices in Latin America.”
Free Audio
World-Class Small Business. Interview in the radio of a university.
Free articles
Biasca’s Model for Business Transformation
(http://www.archive.org/details/ElModeloBiascaPara
TransformarEmpresasbiascasModelForBusiness)
Productivity Improvement for Business Managers
http://www.archive.org/details/ProductividadParaManagers
productivityImprovementForBusinessManagers)
Ten Steps to build a Management Control Scorecard for Small Business
(http://www.archive.org/details/Los10PasosPara
ConstruirUnTableroDeComandoGerencialtenStepsToBuild)
The lack of Customer Service in the US: marketing, operational of human problem?
(http://www.slideshare.net/rbiasca/the-lack-of-customer-service-
marketing-operational-problem-or-human-problem)
Power Point Presentation
Business Transformation. Johnson Wales.[...]
Microsoft Power Point presentation [56.0 MB]
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