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22-06-2009 | 21:44:00 - Strategy

The Lack of Customer Service:marketing, operational or human problem?

English. This is a draft for discussion. Send me your comments, references and examples.

Español. Éste es un borrador en inglés. Por favor, haga sus comentarios. Incluya ejemplos en diferentes países. Gracias.

The Lack of Customer Service: marketing, operational or human problem?

 Author: Rod Biasca, www.biasca.com. Management consultant, specialist in process management and organizational effectiveness.

When we go inside a company, the first thing we notice in most cases is lack of customer service... in the bank, in a retailer, in a supermarket.

Read the second part of the article and send your feedback.

Rodolfo E. Biasca.. First draft: October, 2006

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